Privacy Policy

At One Food, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or app.

1. Information We Collect

We may collect personal information that you voluntarily provide when registering for an account, placing an order, or contacting support. This includes:

• Personal Data: Name, email address, phone number, delivery address, and date of birth
• Payment Information: Credit/debit card details, UPI IDs, and billing addresses (processed securely through PCI-compliant partners)
• Order History: Details of meals ordered, preferences, and special instructions
• Device Information: IP address, device type, operating system, and app version

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders accurately
• Communicate with you about order status, delivery updates, and promotional offers
• Personalize your experience and recommend meals you might enjoy
• Improve our services, app functionality, and customer support
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

Important: We never sell your personal data to third parties. Your trust is our priority.

3. Location Data

To provide accurate delivery estimates and connect you with nearby restaurants, we collect real-time location data with your explicit consent. You can disable location services in your device settings at any time, but this may affect delivery accuracy and availability of certain features.

4. Data Security

We implement industry-standard security measures including:

• 256-bit SSL encryption for all data transmissions
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

5. Third-Party Services

We use trusted third-party partners to provide essential services:

• Payment Processors: Razorpay, Stripe (PCI DSS compliant)
• Delivery Partners: Local logistics providers who receive only delivery address and contact number
• Analytics: Google Analytics, Mixpanel for app performance insights (anonymized data)

These partners are contractually obligated to protect your data and use it only for the specified services.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at privacy@onefood.com with your request.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze app performance, and remember your preferences. You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality.

8. Children's Privacy

One Food does not knowingly collect information from children under 13 years of age. If we discover that a child under 13 has provided personal information, we will delete it immediately. Parents or guardians who believe their child has submitted information should contact us.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, fraud prevention, and dispute resolution for up to 7 years as required by applicable laws.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by regulatory authorities.

11. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or a prominent notice in the app. Continued use of One Food after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out:

Email: privacy@onefood.com
Address: One Food Headquarters, 123 Fresh Avenue, Food District, Mumbai - 400001, India
Phone: +91 22 1234 5678
Grievance Officer: Mr. Rajesh Mehta (mehta@onefood.com)